❓ Frequently Asked Questions
1. What is the lead time for an order?
Typically, orders ship within 3-5 days if in stock. For custom orders, lead times range from 7 to 30 days.
2. What is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 1 piece, except for specifically customized OEM orders.
3. What does the 2-year warranty cover?
The warranty covers the entire machine and the laser source against manufacturing defects not caused by human error or misuse.
4. Can I get a sample before ordering?
Yes, free samples are available. Please contact our technical team to discuss your material requirements.
5. Which materials can the CO2 laser cut?
It is designed for non-metal materials including acrylic, wood, leather, fabric, paper, and certain plastics. It can also engrave on glass and ceramics.
6. Is technical support available after purchase?
Yes, we provide lifetime maintenance and online after-sales support via WhatsApp, Skype, and Email, as well as hardware/software upgrades.